Ghana Water Company Limited (GWCL) has introduced several digital platforms that make checking your water bill quick and convenient. Whether you prefer using a mobile app, a shortcode, or traditional methods, you now have multiple options to stay on top of your water account.
Why You Should Check Your Bill Regularly
Regularly checking your water bill helps you avoid surprises, manage your household budget, and detect issues early. With Ghana Water’s digital tools, you can view your current and previous transactions at any time . This allows you to keep track of consumption patterns, verify meter readings, and ensure you are paying the correct amount.
Three Ways to Check Your Water Bill
Ghana Water provides three convenient methods for checking your bill: a mobile app, a USSD shortcode, and traditional contact methods.
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1. The GWCL Mobile App
The GWCL Electronic Billing App gives customers full control of their meter accounts . You can view your current balance, check previous transactions, make payments, and manage your account—all from your smartphone.
How to use it:
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Download the GWCL App from the Google Play Store or Apple App Store
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Register your meter account number
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You can view your current balance, check previous transactions, make payments, and manage your account—all from your smartphone
The app is integrated with payment gateways including MTN Mobile Money and Vodafone Cash .
2. The USSD Shortcode: *1010#
Ghana Water introduced a simple USSD code that allows you to pay your water bill without visiting the company’s offices . The service is available in the Ashanti Region and is being rolled out nationally.
How to use it:
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Dial *1010# on any network
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If the option is available, you can follow the prompts to check and pay your water bill
Some sources also mention the USSD code *1010*1010# to get an OTP for the app . The code may vary by region, so it is best to try *1010# first or contact Ghana Water directly for clarification.
3. Contact Ghana Water Directly
If you are experiencing issues with the digital platforms, you can contact Ghana Water through their customer service channels:
| Contact Channel | Details |
|---|---|
| Call Centre | 0302218240 (available for all networks) |
| Toll-Free Line | 0800 40 000 (Telecel lines only) |
| Alternative Lines | 0207385087, 0207385088, 0207385089, 0207385090 |
| Social Media | Ghana Water official pages for updates |
The Benefits of Digital Bill Management
The digital tools offer several advantages over traditional paper bills:
Convenience: You can check your bill anywhere, anytime, from your phone .
Payment Flexibility: Pay through MTN Mobile Money, Vodafone Cash, or other integrated gateways .
Account Control: You can view your transaction history, manage payments, and track usage patterns .
Self-Service: No need to visit the office. You can handle everything from your phone.
Key Information to Keep Handy
When using these platforms, you will need your meter account number. Keep it accessible to make checking and paying your bill smooth and hassle-free.
Quick Facts
| Topic | Details |
|---|---|
| GWCL App | Available on Google Play and App Store; view balance, make payments, manage account |
| USSD Code | *1010# (check and pay bills) |
| Call Centre | 0302218240 |
| Toll-Free | 0800 40 000 (Telecel) |
| Alternative Lines | 0207385087, 0207385088, 0207385089, 0207385090 |
| Payment Options | MTN Mobile Money, Vodafone Cash |
Frequently Asked Questions
1. What is the USSD code for Ghana Water bill?
The USSD code to check and pay your water bill is *1010#. It was introduced as part of Ghana Water’s digital transformation to make billing more convenient.
2. Is there a Ghana Water mobile app?
Yes. The GWCL Electronic Billing App is available on the Google Play Store and Apple App Store. It allows you to view your current balance, check previous transactions, make payments, and manage your account .
3. How do I contact Ghana Water customer care?
You can contact the Ghana Water call centre at 0302218240 for all networks. For Telecel lines, use the toll-free number 0800 40 000. Alternative numbers include 0207385087, 0207385088, 0207385089, and 0207385090.
4. Can I pay my Ghana Water bill via mobile money?
Yes. The GWCL App is integrated with MTN Mobile Money and Vodafone Cash, allowing you to make payments through your preferred mobile money service .
5. Can I view my Ghana Water transaction history?
Yes. The GWCL App allows customers to view both current and previous transactions . This feature helps you track your usage and payment history.
6. What do I need to check my bill online?
You will need your meter account number. This number is required to register on the app or when using the USSD service.
Last Updated on September 6, 2026 by Samuel Kwame Boadu
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Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.
