After you file a request to reverse a wrong MTN MoMo transaction, the hardest part is often the wait. Here is how you can check the status of your reversal and what to expect at each stage.
How to Check Your Reversal Status
MTN does not have a dedicated USSD code to check the progress of a reversal request in real time . Instead, checking the status requires contacting MTN directly.
1. Call MTN Customer Care (Best Option)
This is the most reliable way to get a status update.
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Dial 100 from your MTN number.
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Select MoMo Support.
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Ask the agent for the status of your reversal request .
Keep your details ready: Your transaction ID, the amount, the date, and the recipient’s number. Having these will help the agent locate your case quickly .
2. Follow Up by Email
If you have already opened a case via USSD, you can email your transaction details to MTN for a follow-up.
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Email: [email protected]
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Include the transaction ID and ask for an update on your reversal case .
3. Track Your Request via Self-Service (If Available)
When you initiate a reversal via the Self-Service option on *170#, the process is easier to track. After you select the wrong transaction, the recipient gets a prompt to approve or reject the reversal immediately . You will know the outcome right away.
If the recipient does not approve, the case escalates to the normal process, and you will need to use the other methods to check the status .
What Your Status Might Mean
Here is a summary of what happens during the different stages of the reversal process:
| Status | What It Means | What to Do |
|---|---|---|
| Submitted / Received | MTN has received your request and started the process. | Wait. The investigation is beginning . |
| Wallet Hold | MTN has temporarily frozen the recipient’s wallet to prevent them from withdrawing the money . | This is good news. It means your funds are still accessible. |
| Under Investigation | MTN is contacting the recipient and verifying the details of the transaction . | This can take time. You may not need to do anything unless MTN contacts you. |
| Reversed | The funds have been returned to your wallet . | Check your balance to confirm you have received the money back . |
Important: The Investigation Timeline
A reversal is not instant. MTN must follow a process to protect both the sender and the recipient. It takes up to 15 working days for MTN to complete the investigation .
Why it takes time: Some people falsely claim mistakes after willingly sending money. For example, one MTN official recalled a man who reported a church tithe payment as “accidental” until the pastor confirmed it was intentional . MTN has to verify every claim to prevent fraud.
If the Recipient Does Not Cooperate
If the recipient refuses to return the money and still has the funds, MTN can legally freeze their wallet and escalate the case .
If the recipient has already withdrawn the cash, the reversal becomes very difficult, and you may need to take legal action or involve the police .
Quick Facts
| Topic | Details |
|---|---|
| Check Status | Call 100 or email [email protected] . |
| Standard Timeline | Up to 15 working days for investigation . |
| Self-Reversal | Recipient approves immediately; otherwise escalates . |
| Critical Action | Report the mistake immediately, before the recipient withdraws the money . |
| Fraud Alert | MTN will never call you and ask for your PIN or ask you to approve a reversal request. |
| Worst Case | If the recipient has withdrawn the money, recovery is difficult and may require police action . |
Frequently Asked Questions
1. How can I check the status of my MTN MoMo reversal request?
You can check the status by calling MTN customer care on 100 or emailing [email protected] with your transaction details .
2. Does MTN have a USSD code to check reversal status?
No. MTN does not have a dedicated USSD code to check the progress of a reversal request. You must call or email to get a status update .
3. How long does the MTN MoMo reversal process take?
The process can take up to 15 working days for MTN to investigate and process the reversal . Simple cases with the recipient’s cooperation can be faster.
4. What happens if the recipient refuses to reverse the money?
If the recipient refuses and still has the money in their wallet, MTN can freeze the wallet and investigate . If the money is already withdrawn, you will need to involve the police or pursue legal action .
5. How do I get the transaction ID for my reversal request?
The transaction ID is in the SMS confirmation you received when you first made the MoMo transfer. It is a crucial piece of information for the investigation
Source: Accra Street Journal
Last Updated on September 6, 2026 by Samuel Kwame Boadu
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Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.
