Water leaks are costing Ghana Water Limited (GWL) millions—and wasting water that could be reaching your tap. With over 50% of treated water lost to leaks, theft, and faulty meters, reporting a leak is one of the most important things you can do as a customer. Here is exactly how to report a water leak to GWL.
Why Reporting Leaks Matters
Ghana Water is losing more than half of its treated water before it reaches customers. According to a February 2026 report, 52.2% of water produced in 2024 was either lost or unaccounted for—far above the regulator’s benchmark of 45% . The losses are linked to ageing pipelines, some over 50 years old, burst transmission lines, and illegal connections .
In the Greater Accra Region alone, GWL loses about 73 million gallons of treated water every day—more than half of its daily production . The Kpong-Tema transmission lines alone account for nearly 40% of treated water losses in those regions .
📢 GET A DETAILED ARTICLES + JOBS
Join ASJ's WhatsApp Channel and never miss a post or opportunity.
When you report a leak, you help:
-
Stop wasting water that could supply your community
-
Reduce the financial burden on GWL, which is already struggling with GH¢14.63 billion in debt
-
Lower the pressure on tariffs—since the cost of lost water is passed on to paying customers
How to Report a Leak
1. Call the GWL Call Centre
The quickest way to report a leak is by phone. The call centre operates 24/7 and can log your report for the nearest district office .
| Contact Channel | Number | Best For |
|---|---|---|
| Toll-Free Leak Line | 0800 40 000 | Free for Telecel/Vodafone users |
| Call Centre (All Networks) | 0302218240 | General reporting |
| Alternative Numbers | 0207385089, 0207385090 | Backup if main lines are busy |
| Other Lines | 0207385087, 0207385088 | Additional contact points |
| SMS Leak Line | 1700 | For reporting leaks via text |
Tip: When you call, be ready to give a clear description of the leak location. If possible, provide a landmark or nearby street name to help the team locate it quickly.
2. Send Photos and Location via WhatsApp
GWL has set up dedicated WhatsApp lines specifically for receiving pictures, videos, and Google GPS locations of leaks .
WhatsApp Numbers: 0555123393 and 0555155524
Note: These lines are for WhatsApp information only—they do not receive calls .
What to send:
-
A photo or short video of the leak
-
A Google Maps pin or GPS location if possible
-
A brief description of where the leak is
This is especially useful for reporting leaks in hard-to-describe locations or areas where the water is flowing in a way that is not obvious from the road.
3. Use GWL Social Media Platforms
GWL encourages customers to follow their social media platforms for updates and to report issues . You can send a direct message or tag the company in a post describing the leak.
4. Visit a GWL District Office or Fault Office
If you prefer in-person reporting, you can visit the nearest GWL district office, customer service centre, or fault office . Bring any details about the leak location and, if possible, photos to help the staff understand the problem.
What Happens After You Report
GWL has set service standards for repairing leaks once they are reported :
| Type of Leak | Time to Repair |
|---|---|
| Service lines before the meter | Within 24 hours |
| Distribution lines (2″–6″) | Within 24 hours |
| Minor transmission line leaks (8″–16″) | Within 24 hours |
| Major transmission line leaks (8″–16″) | Within 48 hours |
| Minor transmission line leaks (over 16″) | Within 48 hours |
| Major transmission line leaks (over 16″) | Within 72 hours |
Important: You are responsible for repairing all faults and leakages within your own premises. GWL will only repair leaks on their side of the meter, unless the leak is caused by a faulty or improperly installed meter .
What to Do If You See an Illegal Connection
If you notice anyone engaged in illegal connections, by-passes, or other malpractices against GWL, you can report them using the same channels—calling the call centre or sending information via WhatsApp . This helps reduce the water losses that ultimately affect everyone’s supply and bills.
Quick Facts
| Topic | Details |
|---|---|
| Toll-Free Leak Line | 0800 40 000 (Telecel/Vodafone only) |
| Main Call Centre | 0302218240 (all networks) |
| Alternative Numbers | 0207385089, 0207385090, 0207385087, 0207385088 |
| SMS Leak Line | 1700 |
| WhatsApp Lines | 0555123393, 0555155524 (for photos, videos, GPS locations) |
| Water Lost to Leaks | 52.2% of water produced in 2024 |
| Debt Servicing (Monthly) | GH¢38.94 million |
Frequently Asked Questions
1. What is the phone number to report a water leak to Ghana Water?
You can call 0800 40 000 for free on Telecel/Vodafone lines. For all networks, call 0302218240 or 0207385089 and 0207385090 .
2. Does Ghana Water have a WhatsApp number for reporting leaks?
Yes. You can send photos, videos, and Google GPS locations of leaks to 0555123393 or 0555155524. These lines are for WhatsApp information only, not calls .
3. Is there an SMS number to report leaks?
Yes. You can report external leaks by SMS to 1700 .
4. How long does Ghana Water take to repair a reported leak?
Repair timelines range from 24 hours for minor service and distribution line leaks to 72 hours for major transmission line leaks over 16 inches in diameter .
5. Who is responsible for fixing a water leak on my property?
Leaks within your premises are your responsibility to repair. GWL will only repair faults on their side of the meter, except where the meter itself is faulty or improperly installed .
6. How much water does Ghana Water lose to leaks?
Ghana Water lost over 50% of its treated water in 2024 through leaks, theft, and metering faults—about 52.2% of total production
Source: Accra Street Journal
Last Updated on September 6, 2026 by Samuel Kwame Boadu
Disclaimer: Some content on Accra Street Journal may be aggregated, summarized, or edited from third-party sources for informational purposes. Images and media are used under fair use or royalty-free licenses. Accra Street Journal is a subsidiary of SamBoad Publishing Hub under SamBoad Business Group Ltd, registered in Ghana since 2014.
For concerns or inquiries, please visit our Privacy Policy or Contact Page.
Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.
