Nigerian technology company PayWithPlay has launched CallGPT, an AI-powered voice platform designed to handle incoming business phone calls when human operators are occupied, off duty, or overloaded.
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LAGOS, Nigeria — September 24, 2026 — Nigerian technology company PayWithPlay has launched CallGPT, an AI-powered voice platform built to handle incoming business phone calls when human operators are occupied, off duty, or overloaded.
Unveiled at the PayWithPlay Keynote 2026 at Providus Bank’s headquarters rooftop in Victoria Island, Lagos, the platform addresses a fundamental operational bottleneck facing enterprises globally, and across emerging markets in particular: lost revenue from missed calls. In daily operations, front-desk staff can only speak with one customer at a time, sales representatives are often occupied in meetings, and phone lines frequently jam during peak business hours. When a call goes unanswered, a business loses enquiries, appointments, and sales before it even has the chance to engage.
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AI Applied Directly to Voice Networks
While much of the global hype around generative AI has focused on web-based text chatbots, email assistants, and self-service portals, CallGPT applies conversational intelligence directly to standard voice networks. Callers do not need to download an application, visit a link, or create an account. They simply dial a company’s existing phone number, and CallGPT picks up instantly to answer questions, check real-time availability, schedule appointments, and log detailed transcripts into company databases.
Built for African Voices and Languages
To ensure high caller adoption across diverse demographics, CallGPT is equipped with adaptive multi-voice and multi-language capabilities. Rather than relying on generic, synthetic voice models, the platform features a localized catalogue of African and global voices trained to sound natural to callers.
The platform supports Nigerian English and Pidgin out of the box, with native support for regional African languages — including Yoruba, Hausa, Igbo, and Swahili — currently in production alongside international English accents for cross-border operations. A single CallGPT agent can route calls internationally, speaking in American English on a US phone line while seamlessly addressing local callers in Lagos with localized cadence and rhythm.
Addressing a Fundamental Bottleneck
“Every unanswered call can represent a lost opportunity,” said Jeffrey Okpaleke, CEO of PayWithPlay. We believe communication infrastructure should help businesses remain accessible to their customers, rather than making that accessibility dependent entirely on whether someone is available to answer the phone.
The launch comes at a pivotal moment for voice AI adoption in Africa, where mobile voice interaction remains the dominant channel for commercial trust and daily communication. By embedding AI directly into traditional telephony rather than forcing consumers onto digital text channels, PayWithPlay offers an infrastructure layer that enables businesses of all sizes to run 24/7 customer service operations without increasing operational overhead.
Availability and Pricing
The platform is available immediately to commercial clients in Nigeria, with rollout plans targeting broader markets across Africa and the Middle East. To eliminate foreign exchange friction for local businesses, PayWithPlay pricing is structured in local currency and integrates with local payment channels. Enterprise tier structures and additional regional release dates will be announced in the coming weeks.
About PayWithPlay
PayWithPlay is a Nigerian technology firm building next-generation communications and payments infrastructure to help businesses connect, converse, and convert customers seamlessly across high-growth markets.
Source: Accra Street JournalÂ
Last Updated on September 25, 2026 by Samuel Kwame Boadu
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Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.
