Call forwarding is an essential service for MTN subscribers who want to redirect incoming calls to another number. Whether you are traveling, busy, or temporarily unavailable, call forwarding ensures you don’t miss important calls.
Â
MTN Ghana provides easy options for activating, managing, and deactivating call forwarding on both prepaid and postpaid lines. This guide by Accra Street Journal explains everything Ghanaian MTN users need to know about call forwarding, including activation codes, rules, and best practices.
What is MTN Call Forwarding?
MTN Call Forwarding is a network service that allows your incoming calls to be redirected automatically to another MTN or external number. You can:
📢 GET A DETAILED ARTICLES + JOBS
Join ASJ's WhatsApp Channel and never miss a post or opportunity.
-
Forward calls always
-
Forward calls when your line is busy
-
Forward calls when you don’t answer
-
Forward calls when your phone is unreachable
Call forwarding ensures that your callers can reach you even when you are offline, busy, or away from your phone.
Benefits of Using Call Forwarding
-
Never Miss Important Calls – Even when you are out or using another number.
-
Professional Communication – Useful for business users managing multiple lines.
-
Flexible Management – Forward to colleagues, assistants, or a personal backup line.
-
Seamless Connectivity – Works nationwide across Ghana and with MTN roaming options.
How to Activate MTN Call Forwarding
MTN offers multiple ways to activate call forwarding:
Method 1: Using USSD Codes
The USSD method is the quickest for all types of phones:
| Forwarding Type | USSD Code | Example |
|---|---|---|
| Forward All Calls | *21*Number# |
*21*024XXXXXXXX# |
| Forward When Busy | *67*Number# |
*67*024XXXXXXXX# |
| Forward When No Answer | *61*Number# |
*61*024XXXXXXXX# |
| Forward When Unreachable | *62*Number# |
*62*024XXXXXXXX# |
Steps
-
Open the dialer on your phone
-
Enter the appropriate USSD code for your forwarding type
-
Press Call/Send
-
Wait for a confirmation SMS from MTN
Example: To forward all calls to 0241234567, dial *21*0241234567# and press Call.
Method 2: Using Phone Settings (Smartphones)
Most smartphones allow you to activate call forwarding via network settings:
-
Open Settings
-
Tap Phone → Call Settings → Call Forwarding
-
Choose the type of forwarding (Always, Busy, No Answer, Unreachable)
-
Enter the number to forward calls to
-
Confirm activation
Benefits:
-
Visual interface
-
Easy to manage multiple forwarding rules
Method 3: Using MTN Customer Care
If you are unsure or need assistance:
-
Dial 100 (MTN customer care)
-
Request call forwarding activation
-
Provide the phone number to forward calls to and the type of forwarding
-
Customer care will confirm activation
Best for:
-
Users with network issues
-
Multiple lines or complex forwarding needs
How to Deactivate MTN Call Forwarding
To stop call forwarding, you can use USSD codes or phone settings:
| Forwarding Type | USSD Code to Deactivate |
|---|---|
| Forward All Calls | #21# |
| Forward When Busy | #67# |
| Forward When No Answer | #61# |
| Forward When Unreachable | #62# |
Steps
-
Dial the appropriate deactivation code
-
Press Call/Send
-
Wait for confirmation from MTN
Using the smartphone settings, you can toggle call forwarding off for each type individually.
How to Check Your Current Call Forwarding Status
To confirm your forwarding rules:
-
USSD:
*#21#→ Shows if All Calls are forwarded -
USSD:
*#62#→ Shows if unreachable forwarding is active -
Phone Settings: Check under Call Forwarding to view active rules
This ensures your calls are directed correctly and helps avoid unwanted forwarding.
Charges for MTN Call Forwarding in Ghana
-
Forwarding to MTN numbers: Usually billed at standard call rates
-
Forwarding to other networks: Charged at cross-network rates
-
Charges apply per minute of the forwarded call, not per activation
Tip: Always check MTN tariffs for call forwarding to budget effectively. (mtn.com.gh)
Tips for Using Call Forwarding Effectively
-
Forward to Reliable Numbers – Ensure the number you forward to is always reachable
-
Limit Forwarding During Travel – To avoid extra roaming charges
-
Use Conditional Forwarding – Busy, no answer, and unreachable can be more cost-efficient than forwarding all calls
-
Check Status Regularly – Confirm rules periodically to avoid misrouted calls
Frequently Asked Questions (FAQs)
Q1: Can I forward calls to a number outside Ghana?
Yes, but international forwarding may incur higher call charges.
Q2: Can I forward calls from a postpaid and prepaid MTN line?
Yes. Call forwarding is available for both prepaid and postpaid subscribers.
Q3: Will call forwarding affect my MTN data or bundles?
No. Forwarding only applies to voice calls and does not consume your data bundle.
Q4: Can I forward calls to more than one number?
MTN allows forwarding to one number per type of forwarding. For multiple numbers, you need to manage rules carefully or use customer care.
Q5: How do I know if forwarding is active?
Check using USSD (*#21#) or phone call settings for the active forwarding rules.
Conclusion From ASJ
Activating MTN call forwarding in Ghana is a convenient way to never miss important calls. Whether you use USSD codes, phone settings, or customer care, the process is quick and simple. Understanding the different types of forwarding and the applicable charges helps you manage calls efficiently — whether for personal, professional, or business use.
By regularly checking your forwarding status, deactivating when necessary, and forwarding responsibly, MTN subscribers can enjoy seamless communication across Ghana.
Source: Accra Street Journal
Last Updated on March 9, 2026 by Samuel Kwame Boadu
Disclaimer: Some content on Accra Street Journal may be aggregated, summarized, or edited from third-party sources for informational purposes. Images and media are used under fair use or royalty-free licenses. Accra Street Journal is a subsidiary of SamBoad Publishing Hub under SamBoad Business Group Ltd, registered in Ghana since 2014.
For concerns or inquiries, please visit our Privacy Policy or Contact Page.
Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.
