MTN Call Waiting in Ghana: How to Activate and Deactivate It Easily

Once notified, you can:

• Answer the incoming call and place the first call on hold

• Ignore the incoming call

• Switch between both calls

This service is particularly useful for:

• Business professionals

• Customer service lines

• Entrepreneurs managing multiple clients

• Individuals who rely heavily on voice calls

How MTN Call Waiting Works

When Call Waiting is active:

• You hear a beep tone or see a screen alert during an active call

• The caller hears a ringing tone instead of “busy”

• You can manage calls directly from your phone

If Call Waiting is not active, callers will hear a busy tone whenever your line is engaged.

Benefits of Using MTN Call Waiting

• Prevents missed calls

• Improves availability and responsiveness

• Ideal for multitasking and business communication

• Works nationwide across Ghana

• Free to activate and deactivate

How to Activate MTN Call Waiting

MTN Ghana allows Call Waiting activation through USSD codes, phone settings, and customer care.

Method 1: Activate MTN Call Waiting Using USSD Code

This is the fastest and most reliable method.

Steps

1. Open your phone dialer

2. Dial *43#

3. Press Call/Send

4. Wait for confirmation on your screen or via SMS

Once activated, Call Waiting is immediately enabled on your MTN line.

Method 2: Activate Call Waiting via Phone Settings

Most smartphones support Call Waiting activation through system settings.

Steps (May vary slightly by device)

This method works for both Android and iPhone devices connected to the MTN network.

Method 3: Activate Through MTN Customer Care

If USSD codes fail or settings are unavailable:

How to Deactivate MTN Call Waiting

Some users prefer not to receive call interruptions while already on a call. MTN allows easy deactivation.

Deactivate Using USSD Code

Steps

1. Dial #43#

2. Press Call/Send

3. Wait for confirmation

This instantly disables Call Waiting on your line.

Deactivate via Phone Settings

1. Open Settings

2. Go to Phone / Call Settings

3. Tap Call Waiting

4. Toggle the feature off

How to Check MTN Call Waiting Status

To confirm whether Call Waiting is active:

USSD Method

• Dial *#43#

• Your phone will display whether Call Waiting is enabled or disabled

Phone Settings

This is useful if you are unsure whether the service is currently active.

Charges for MTN Call Waiting in Ghana

• Activation: Free

• Deactivation: Free

• Usage: No additional charge

Call Waiting itself does not attract extra fees. Normal call charges apply only to the calls you answer.

Common Issues With MTN Call Waiting

1. No Notification During Calls

• Call Waiting may be disabled

• Phone settings may override network settings

2. Caller Still Hears Busy Tone

• Call Waiting not activated on the line

• Network delay during activation

3. Feature Works on One Phone but Not Another

• Device-specific call settings

• SIM settings not refreshed

Restarting your phone or contacting MTN customer care usually resolves these issues.

Call Waiting vs Call Forwarding

Understanding the difference helps users choose the right call management feature.

Best Practices for Using Call Waiting

• Enable it if you expect frequent calls

• Disable it during meetings or focused work

• Combine with voicemail or call forwarding for better control

• Periodically check status to avoid missed calls

Frequently Asked Questions (FAQs)

Q1: Is MTN Call Waiting available for prepaid users?

Yes. It is available for both prepaid and postpaid MTN subscribers.

Q2: Does Call Waiting affect call quality?

No. It only alerts you of incoming calls.

Q3: Can I use Call Waiting while roaming?

Yes, but availability depends on the roaming network.

Q4: Will Call Waiting use my data?

No. It is a voice-only service.

Q5: Can I receive more than two calls at once?

MTN allows one active call and one waiting call at a time.

Conclusion From ASJ

MTN Call Waiting is a simple yet powerful feature that ensures you remain reachable even when your line is busy. With easy activation and deactivation through USSD codes, phone settings, or customer care, subscribers in Ghana can manage their calls efficiently without missing important conversations.

Whether for business or personal use, understanding how to activate and deactivate MTN Call Waiting helps you stay connected and in control of your communication.

Source: Accra Street Journal

Last Updated on March 9, 2026 by Samuel Kwame Boadu

Samuel Kwame Boadu

Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.

accrastreetjournal.com/