Here is how to track your parcels across Ghana’s major carriers, and what to do when the updates stop.
Ghana Post and EMS Tracking
Ghana Post is the national postal operator, and it handles both standard mail and EMS (Express Mail Service). The tracking process is the same for both, but the number format tells you which service you are using.
How to track:
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Find your tracking number: It is on your postal receipt, the parcel label, or the shipping confirmation from the sender.
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Use the official Ghana Post website: This is the primary source for updates. Enter the number in their tracking tool .
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Use a universal tracker (optional): If your parcel is international, a platform like 17TRACK can show events from both Ghana Post and the destination country’s postal service under the same number .
Understanding the number: International items use the UPU S10 format (e.g., EE123456789GH). The first letter often indicates the service: E for EMS, C for standard parcels, and R for registered mail .
Delivery times:
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Domestic EMS: Typically 1–3 business days .
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International EMS: Averages about 7 days to Europe, Asia, and the Americas, and 7–14 days within Africa .
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Standard parcels: Can take 1–4 weeks, especially with customs inspection .
Why tracking might not update: Ghana Post parcels often go quiet during international transport (waiting for a flight) or while sitting in customs at the Central Sorting Centre in Accra. Cross-border items simply record fewer scans than domestic ones.
DHL Ghana Tracking
DHL Ghana operates as a private courier and has a dedicated local presence.
How to track: Use the tracking tool on the official DHL website (dhl.com). You can also track via their mobile app or by contacting their local customer service.
Contact details for Ghana:
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Phone: 030-2213090-7 (from within Ghana) or +233-302-213090-7 (from outside) .
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Office: DHL Ghana Ltd, C913/3 North Ridge Crescent Road, Accra .
Hours: Monday–Friday, 08:00–17:00; Saturday, 09:00–14:00 .
FedEx Ghana Tracking
FedEx serves Ghana through its global network. The search results do not list a specific local office address for Ghana, but they do provide a regional customer service number.
How to track: Go to the official FedEx tracking page (fedex.com) and enter your tracking ID or door tag number
Contact for Ghana: Call +233 501605000 or +233 501631000 for shipping quotes and transit times .
Important note: FedEx generally does not deliver to traditional P.O. boxes in Africa. You will need to provide a physical street address or use a “Hold at Location” option at a FedEx station .
UPS Ghana Tracking
UPS operates in Ghana through an authorized service contractor, Antrak Express Ltd.
How to track: Use the tracking tool on the official UPS website (ups.com/gh) .
Contact details for Ghana:
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Local Contractor: Antrak Express Ltd, Antrak Building, Danquah Circle, Osu, Accra .
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Phone: +233-302-762509 .
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Email: [email protected] .
What to Do When Tracking Is Not Updating
If your tracking information has stalled, the first step depends on the carrier and the direction of the shipment.
For Ghana Post/EMS:
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Be patient: Allow extra days, especially for international items in transit or customs .
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Check with the sender: For outbound international items, the sender (who holds the receipt) must open any formal inquiry from the origin side .
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Escalate: If it is significantly overdue, take your receipt to the post office where you sent it. Compensation is only available for registered or EMS items, not ordinary untracked mail .
For DHL, FedEx, and UPS:
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Check the last scan: Look at the location of the last update. If it says “customs,” the parcel is likely awaiting clearance.
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Contact customer service: Use the local phone numbers listed above. Have your tracking number ready.
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Use the official website: The carrier’s own tracking page will have the most accurate and up-to-date information, including any delivery exceptions.
Quick Facts
| Carrier | Primary Tracking Method | Ghana Contact / Note |
|---|---|---|
| Ghana Post / EMS | Official Ghana Post website | Domestic EMS: 1–3 days. Use receipt for inquiries . |
| DHL | dhl.com | Phone: 030-2213090-7. Office in North Ridge, Accra . |
| FedEx | fedex.com | Phone: +233 501605000. Physical address required, no P.O. boxes . |
| UPS | ups.com/gh | Contractor: Antrak Express. Phone: +233-302-762509 |
Frequently Asked Questions
1. How do I track a Ghana Post parcel?
Go to the official Ghana Post website and enter your tracking number (the format is usually two letters, nine digits, and “GH”). You can also use a universal tracker like 17TRACK for international items .
2. What does a Ghana Post EMS tracking number look like?
EMS numbers typically start with the letter E followed by nine digits and end with GH (e.g., EE123456789GH). Standard parcels start with C, and registered mail starts with R .
3. How long does Ghana Post EMS take?
Domestic EMS often arrives in 1–3 business days. International EMS averages about 7 days to Europe and the Americas, and 7–14 days within Africa .
4. What is the DHL Ghana phone number?
The customer service line is 030-2213090-7 (from within Ghana) or +233-302-213090-7 (from outside). Their office is in North Ridge, Accra .
5. How do I contact UPS in Ghana?
UPS operates through Antrak Express Ltd. You can call +233-302-762509 or email [email protected]. Their office is at Danquah Circle, Osu, Accra .
6. How do I contact FedEx in Ghana?
Call +233 501605000 or +233 501631000 for shipping quotes and transit times. You can track on the FedEx website .
7. Why is my Ghana Post tracking not updating?
Tracking often goes quiet during international transport (waiting for a flight) or while the item is in customs at the Central Sorting Centre in Accra. Cross-border parcels record fewer scans. Allow extra days before assuming there is a problem .
8. What should I do if my parcel is lost?
For Ghana Post, take your receipt to the post office where you sent it. Compensation is only available for registered or EMS items, not ordinary untracked mail. For private couriers, contact their local customer service to file a claim .
9. Can I track a parcel using my GhanaPostGPS address?
No. A GhanaPostGPS address identifies a physical location for delivery. A tracking number identifies the shipment itself. You need the tracking number from the sender or receipt .
10. Do FedEx and UPS deliver to P.O. boxes in Ghana?
Generally, no. FedEx requires a physical street address or a hold-at-location arrangement. UPS also typically delivers to physical addresses. Always confirm with the local contractor if you only have a P.O. box .
Last Updated on November 1, 2026 by Samuel Kwame Boadu
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Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.
