Accra, Ghana — The Ghana Association of Banks (GAB) is urging all banks and industry stakeholders to work together to develop a strong and responsible Artificial Intelligence framework.
According to GAB, it recognizes the importance of collaboration across the ecosystem, emphasizing that partnerships with regulators, financial technology firms, and academic institutions are essential to achieving this goal.
Commenting on the PwC 2025 Ghana Banking Survey, the association’s Chief Executive Officer, John Awuah, said it is actively engaging with key stakeholders, including the Bank of Ghana and the Data Protection Commission, to shape a supportive policy environment.
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Additionally, GAB is open to co-developing training and awareness programmes to accelerate AI readiness across the sector.
The 28th PwC Annual Global CEO Survey findings revealed that 68% of Ghanaian CEOs reported some level of GenAI adoption within their organisations over the past year.
In banking, this adoption is already reshaping both front-office and back-office operations. GenAI-powered tools are enhancing customer service through fast, tailored responses, while internal productivity solutions are helping staff automate repetitive tasks and focus on higher-value activities.
The financial impact of GenAI is also notable. Nearly half (47%) of Ghanaian CEOs indicated in the CEO survey that GenAI adoption has contributed to revenue growth, while 43% reported improved profitability.
John Awuah said these figures exceed the continental average and underscore Ghana’s leadership in AI-driven transformation, adding, “Beyond automation, banks are now exploring how GenAI can reengineer core business processes, reduce costs in support functions such as operations and compliance, and unlock new levels of efficiency. This marks a shift from traditional automation to intelligent transformation”.
Looking ahead, Mr. Awuah stated that the association remains committed to supporting a future-ready banking industry, one that views digital transformation not as a passing trend, but as a strategic enabler of inclusive growth and financial resilience.
“We commend PwC Ghana for once again providing a platform for meaningful industry dialogue and for spotlighting the technologies that will define the next chapter of banking in Ghana”, he added.
Last Updated on August 29, 2025 by Samuel Kwame Boadu
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Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.
