All AT Ghana FAQs: Your Complete Guide to Codes, Bundles, SIM Registration & eSIM

Introduction: Your AT Ghana Question Answered

Whether you’ve just joined AT Ghana (formerly AirtelTigo) or have been a customer for years, questions always come up. What code buys data? How do I check my balance? Can I get an eSIM? Why is my unlimited data suddenly slow?

This ASJ comprehensive FAQ guide answers the most common AT Ghana customer questions with clear, actionable solutions. No fluff—just the answers you need.

Part 1: Data Bundles – Purchase, Balance, and Unlimited Plans

Q1: What is the code to buy AT Ghana data bundles?

Answer: Dial *111# to access the main data bundle menu .

From this menu, you can select:

• Daily bundles

• Weekly bundles

• Monthly bundles

• Special offers

Faster shortcut: Dial *567# for quicker access to data offers and promotional bundles .

Q2: How do I check my AT Ghana data balance?

Answer: Use either of these two methods:

The full menu shows your remaining data, bundle validity, and expiry date.

Q3: Which AT Ghana data bundle is cheapest?

Answer: Night bundles and monthly bundles offer the best value per MB .

Q4: What does “unlimited” data mean on AT Ghana?

Answer: “Unlimited” does not mean limitless high-speed data. It means:

• You can browse without being cut off after a fixed data cap

• Your speed may be reduced after reaching a certain usage threshold

This is called a Fair Usage Policy (FUP) .

How it works:

• You enjoy high speed up to a certain limit

• After that, speed is reduced (throttled) – but you are not cut off

Many users complain “It was fast at first, then became very slow.” They didn’t run out of data—they crossed the fair usage limit .

Q5: How do I buy AT Ghana unlimited data?

Answer: Dial *111# or *567# and select available unlimited or high-volume bundles. Options typically include :

Q6: Why does my unlimited data become slow?

Answer: You have likely exceeded the high-speed usage threshold. This is normal under the Fair Usage Policy . You are not cut off—just throttled. Speed typically resets at the start of your next billing cycle or bundle renewal.

Q7: Can I use AT Ghana unlimited data for streaming all day?

Answer: Yes, but speeds may reduce after extended heavy use. For consistent high-speed streaming, consider higher-tier plans or monitor your usage to stay within the high-speed threshold .

Part 2: eSIM Services

Q8: Does AT Ghana offer eSIM?

Answer: Yes. AT Ghana (formerly AirtelTigo) was the first mobile network operator in Ghana to launch eSIM services in November 2022 .

Q9: How do I check if my phone supports AT Ghana eSIM?

Answer: Use the universal code method:

1. Open your phone’s dialer

2. Dial *#06# and press call

3. Look for a code labeled “EID” followed by a long number

If you see an EID: Your phone supports eSIM. ✅
If you do not see an EID: Your phone is not eSIM-compatible .

Alternative method:

• iPhone: Settings → Cellular → “Add Cellular Plan” (if visible, eSIM supported)

• Android: Settings → Connections → SIM Manager → “Add eSIM” (if visible, eSIM supported)

Q10: How do I get an AT Ghana eSIM?

Answer: AT Ghana does not currently offer online eSIM registration. You must visit an AT Ghana customer service centre in person .

Step-by-step:

1. Locate the nearest AT Ghana customer service centre

2. Bring your valid Ghana Card and your AT Ghana mobile number

3. Request to switch your number to an eSIM

4. Receive a unique QR code (printed or via email)

Cost: The eSIM upgrade is free for existing AT Ghana customers .

Q11: How do I activate my AT Ghana eSIM after getting the QR code?

Answer: Follow the steps for your device type.

For Android:

1. Ensure phone is connected to Wi-Fi

2. Go to Settings → Connections → SIM Manager

3. Tap “Add eSIM”

4. Select “Add Using QR Code”

5. Scan the QR code from AT Ghana

6. Follow prompts to complete setup

For iPhone:

1. Ensure phone is connected to Wi-Fi

2. Go to Settings → Mobile Service (or Cellular)

3. Tap “Add eSIM”

4. Select “Use QR Code”

5. Scan the QR code

6. Tap “Continue” and follow instructions

Q12: What if I delete my eSIM profile by accident?

Answer: Deleting the eSIM profile permanently removes it. You will need to visit an AT Ghana customer service centre again to obtain a new QR code . Do not select “Delete” unless you are certain you want to remove the profile.

Q13: Can tourists get an AT Ghana eSIM?

Answer: The eSIM process requires a valid Ghana Card , suggesting the service is primarily for Ghanaian citizens and residents. Tourists may consider international eSIM providers like Holafly or Airalo as alternatives .

Part 3: Airtime and Data Transfers

Q14: Can I transfer data on AT Ghana?

Answer: Direct data transfer is not officially supported. However, there are reliable alternatives :

Method 1: Send airtime (most reliable)

• Dial *100#

• Select airtime transfer

• Enter recipient number

• Enter amount

• Confirm

The recipient then dials *111# to buy their own data .

Method 2: Buy data directly for someone

• Dial *111#

• Look for “Buy for another number” or “Gift data” option (availability may vary)

Method 3: Send money via AT Money

• Dial *110#

• Use mobile money transfer

• Recipient buys data themselves

Q15: How do I send airtime on AT Ghana?

Answer: Dial *100# and follow the prompts to transfer airtime to another AT Ghana number .

Part 4: SIM Registration and Compliance

Q16: I heard about a new SIM registration. Do I need to re-register?

Answer: Yes, the government has approved a completely new SIM registration exercise . This is not a continuation of the previous exercise—it is a full reset.

Key features of the new registration:

• Centralised data under the National Communications Authority (NCA)

• Strict biometric enforcement

• OTP (One-Time Password) verification for identity confirmation

• Central Equipment Identity Register (CEIR) to block stolen or fraud-linked devices

• New legislation and revised Legislative Instrument being prepared

Cost to consumers: The Minister for Communication has confirmed Mobile Network Operators will not pass any registration-related costs onto subscribers—the process will be free .

Q17: What documents do I need for SIM registration?

Answer:

• Citizens: Ghana Card (mandatory)

• Foreign residents, refugees, visitors, diplomats, and corporate bodies: Designated forms of identification as specified by the NCA

Q18: Will my SIM be blocked if I don’t re-register?

Answer: Inactive or non-compliant SIMs, particularly those issued to foreign nationals, will be subject to a 90-day validity period or aligned with the holder’s legal stay, with automated controls to deactivate non-compliant lines .

Q19: When will the new SIM registration start?

Answer: The exact start date has not been announced. Follow official NCA and Communications Ministry channels for updates .

Part 5: Roaming and Connectivity

Q20: Does AT Ghana support international roaming?

Answer: While specific roaming bundles are not detailed in current sources, you can:

• Contact AT Ghana customer service directly

• Dial *111# to check for roaming options

• Consider international eSIM providers as a backup for travel

Q21: How do I contact AT Ghana customer service?

Answer:

Part 6: Troubleshooting Common Issues

Q22: I bought a bundle but didn’t receive my data. What should I do?

Solutions:

1. Wait 5-10 minutes—delays sometimes occur

2. Restart your phone

3. Check your balance with *124#

4. If still not received, contact AT Ghana customer service

Q23: I topped up but airtime is not reflecting. What now?

Solutions:

1. Wait 5 minutes

2. Dial *124# to check balance

3. Ensure you dialed the correct top-up code

4. Contact customer service if the issue persists

Q24: Why can’t I access the internet even with active data?

Possible causes and solutions:

Q25: What is the APN setting for AT Ghana?

Answer: The standard APN for AT Ghana is internet. Leave username and password blank.

Q26: I forgot my mobile money PIN. How do I reset it?

Answer: Dial *110# and look for PIN reset options. You may need to visit an AT Ghana service centre with valid ID for verification.

Part 7: AT Money (Mobile Money)

Q27: How do I register for AT Money?

Answer: Dial *110# and follow the registration prompts. You will need a valid Ghana Card and an active AT Ghana SIM card.

Q28: What is the code for AT Money services?

Answer: The main AT Money code is *110# . From this menu, you can:

• Send money

• Buy airtime

• Pay bills

• Check balance

• Change PIN

Quick Reference Card – AT Ghana Codes

Summary Table: AT Ghana Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What code buys AT Ghana data bundles?
Dial *111# for the main menu or *567# for quicker access .

2. How do I check my AT Ghana data balance?
Dial *124# for a quick check or *111# then select “Check Balance” for full details .

3. Does AT Ghana offer free data?
Standard bundles are paid, but promotional offers occasionally appear on *567#.

4. Can I use my AT Ghana SIM outside Ghana?
Roaming is available but may require activation. Contact customer service before travel.

5. Why is my unlimited data slow?
You have exceeded the high-speed threshold under the Fair Usage Policy (FUP) .

6. What is the AT Ghana APN?
Set your APN to internet. Leave username and password blank.

7. How do I contact AT Ghana customer service?
Call +233 27 755 3035 or email [email protected] .

8. Is AT Ghana eSIM available online?
No, eSIM registration requires an in-person visit to an AT Ghana service centre .

Conclusion: Your AT Ghana Knowledge Base

This FAQ guide covers the most common questions AT Ghana customers ask—from data bundles and balance checks to eSIM activation and SIM registration. Bookmark this page for quick reference whenever you need help with your AT Ghana service.

For issues not covered here, contact AT Ghana customer service directly at +233 27 755 3035 or visit the nearest AT Ghana service centre.

Source: Accra Street Journal 

Last Updated on May 2, 2026 by Samuel Kwame Boadu

Samuel Kwame Boadu

Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.

accrastreetjournal.com/