MTN Ghana is reinforcing its role as a leader in Ghana’s digital economy, committing over US$1 billion in infrastructure investment since 2021 to expand 4G connectivity, extend fibre access, and strengthen its fintech and digital platforms.
At the 30th Africa Internet Summit held in Accra, MTN Ghana’s Chief Digital Officer, Ibrahim Misto, delivered a goodwill message reflecting on “Internet in Ghana, Today and Tomorrow.” His remarks captured both Ghana’s three-decade Internet evolution and MTN’s role in powering the country’s digital growth story.
“The story of MTN as a business is reflective of the evolution of the Internet within the African continent,” Mr. Misto stated. “Our services and infrastructure have advanced beyond basic voice and SMS — from data and IoT to digital, fintech, and enterprise solutions. MTN has moved from a telco to a technology company.”
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From Telco to Tech Leader: MTN’s Expanding Digital Footprint
Mr. Misto emphasized that MTN Ghana’s transformation mirrors Africa’s broader digital shift. Over the past three years, MTN has invested more than $1 billion in network modernization, expanded 4G coverage nationwide, and extended fibre connectivity to homes to improve high-speed Internet accessibility.
The company’s Mobile Money (MoMo) platform now serves over 17 million active users, driving financial inclusion and bridging the digital divide across both urban and rural communities. Through continuous innovation and collaboration with financial institutions, MTN MoMo has become a key enabler of Ghana’s cashless economy, offering secure transactions, bill payments, and micro-financial services.
Mr. Misto also called for deeper collaboration between government, industry players, civil society, and youth innovators to strengthen Ghana’s digital ecosystem.
“We envision an Internet ecosystem that is faster, smarter, and more inclusive,” he said. “Ghana is poised to lead Africa’s digital future, but that future must be built together.”
Driving Inclusion: Accessibility and Empowerment for All
Beyond network and fintech investments, MTN Ghana continues to expand its social inclusion and accessibility initiatives. During Customer Service Week 2025, the company partnered with the Ghana National Association of the Deaf (GNAD) and the National Association of Persons with Disability to host an outreach event at the Disability Center in Adabraka, Accra.
The initiative, themed “We Listen, We Care, We Do,” sought to celebrate customers while addressing the accessibility barriers persons with disabilities face in using mobile and digital services.
Isaac Mate, General Manager for Sustainability and Shared Value at MTN Ghana, underscored the company’s commitment to inclusivity.
“We want to hear your experiences — both the moments we excelled and where we fell short,” Mr. Mate said. “Your feedback helps us see our blind spots and prioritize improvements.”
He explained that mobile connectivity has become a critical gateway to education, healthcare, and employment, but acknowledged that persons with disabilities often face challenges due to a “mobile disability gap.”
To bridge this gap, MTN Ghana is:
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Updating its apps to integrate assistive technologies.
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Training frontline staff in basic sign language and disability awareness.
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Collaborating with device manufacturers to introduce affordable accessible phones.
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Expanding network coverage to underserved areas.
The initiative reflects MTN’s broader mission to ensure digital equity, allowing everyone to benefit from Ghana’s growing digital economy.
Matthew Kubachua, National President of GNAD, used the platform to highlight the need for dedicated deaf customer service lines managed by sign language-proficient staff.
“Deaf customers often face difficulties in resolving issues with their accounts due to inaccessible customer service lines,” Mr. Kubachua said. “We appeal to MTN Ghana to establish dedicated support channels for the deaf community.”
Empowering Customers Through Education: The ‘Shine Your Eye’ Campaign
In a parallel initiative, MTN’s fintech subsidiary, MTN Mobile Money (MML), launched the “Shine Your Eye” campaign — a nationwide program aimed at raising awareness of mobile money fraud prevention and promoting safe digital transactions.
As mobile money adoption continues to grow — with the Bank of Ghana reporting over 70 million registered MoMo accounts — the risks of digital fraud have increased. To counter this, MTN MoMo teams visited key commercial areas such as the Agbogbloshie market in Accra, using drama skits, community talks, and demonstrations to educate users on fraud detection and prevention.
Abdul-Majeed Rufai, Senior Manager for Fintech Commercial at MTN Ghana, emphasized that customer protection remains at the heart of MTN’s digital agenda.
“We are committed to safeguarding our customers. Our systems block millions of suspicious SMS messages targeting users daily,” he explained.
He shared essential MoMo safety tips, urging customers to:
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Avoid unsolicited calls or messages claiming to be from MTN.
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Never share PINs or One-Time Passwords (OTPs).
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Decline assistance from strangers during transactions.
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Reject transaction prompts they did not initiate.
The campaign also clarifies that MTN’s ongoing promotions and reward programs are free to participate in, warning customers not to pay fees to redeem prizes.
“Nobody will ever ask you to pay money to opt-in or redeem a prize,” Mr. Abdul-Majeed said.
A Broader Digital Vision for Ghana
MTN Ghana’s multi-pronged approach — combining network expansion, digital inclusion, accessibility advocacy, and consumer education — underscores its broader vision to create a resilient and equitable digital economy.
The company’s leadership sees connectivity not just as a commercial opportunity but as a national development imperative. Through strategic investments, partnerships, and innovation, MTN Ghana aims to build an Internet ecosystem that supports education, commerce, financial inclusion, and social progress.
In closing his remarks at the Africa Internet Summit, Mr. Misto reaffirmed MTN’s role as a partner in Ghana’s digital transformation journey.
“Our mission is to build a resilient Internet that reflects the values of access, equity, and opportunity,” he said.
With over 17 million MoMo users, nationwide 4G coverage, and an expanding digital services portfolio, MTN Ghana’s continued investment and inclusive strategy position it as a key player in shaping Ghana’s digital tomorrow.
Conclusion From Accra Street Journal
MTN Ghana’s story in 2025 reflects more than corporate growth — it mirrors Ghana’s broader push toward a connected, inclusive, and secure digital economy. Through major infrastructure investments, community-focused initiatives, and customer education campaigns, MTN continues to bridge the gap between technology and society, ensuring that connectivity remains a tool for empowerment and progress for all Ghanaians.
Source: Accra Street Journal
Last Updated on October 11, 2025 by Samuel Kwame Boadu
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Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.
