How to Reset Your AT Money PIN — The Exact Steps to Recover Access Safely in Ghana

Forgetting your mobile money PIN is more common than people admit.

You try one number — wrong.
Try another — still wrong.
Then suddenly, your access is blocked.

For users on AT Ghana, your PIN is not just a password.

It is the key to your money.

So when you forget it, the goal is not just to reset it — but to do it securely and correctly.

This ASJ guide shows you exactly how.

METHOD 1: Reset PIN using USSD (fastest method)

Start here.

Dial:

*110#

Then follow:

1. Select Forgot PIN (or similar option)
2. Enter your phone number (if required)
3. Verify your identity
4. Create a new PIN
5. Confirm the new PIN

If successful:

• Your old PIN is replaced
• Your account access is restored immediately

This works best if your account is still active and properly verified.

METHOD 2: Reset PIN after account lock

If your account is already locked due to multiple wrong attempts:

• Use the same *110# → Forgot PIN option

If the system allows it, you can reset directly.

If not, you will need the next method.

METHOD 3: Visit a service center (guaranteed fix)

If USSD fails, go to an official office of AT Ghana.

Bring:

• Your Ghana Card
• Your SIM

Tell them:

“I want to reset my AT Money PIN.”

They will:

• Verify your identity
• Reset your PIN
• Restore full access

This is the most reliable solution for:

• Fully locked accounts
• Identity-related issues
• Verification problems

What happens during identity verification

Your details will be checked against the system linked to the National Identification Authority.

They may confirm:

• Your name
• Your ID number
• Your SIM registration

This ensures only the real owner can reset the PIN.

Common mistakes to avoid

Many users make things worse by:

• Guessing PINs repeatedly
• Using easy-to-forget or random PINs
• Sharing PINs with others

Repeated wrong attempts can lead to longer lock periods.

How to create a strong but memorable PIN

A good PIN should be:

• Easy for you to remember
• Hard for others to guess

Avoid:

• Birthdates
• Repeated numbers (e.g., 1111)
• Obvious patterns

Choose something personal but not predictable.

What to do after resetting your PIN

Once your new PIN is active:

• Dial *110#
• Access your wallet
• Perform a small transaction (optional test)

This confirms everything is working.

The security reality most people ignore

Your mobile money PIN is not like a social media password.

It directly protects your money.

That is why the system is strict.

And that is why recovery requires verification.

ASJ Final word

Resetting your AT Money PIN on AT Ghana is simple when done correctly.

Start with:

• *110# → Forgot PIN

If that fails:

• Visit a service center with your ID

And going forward:

Protect your PIN like you would protect cash.

Because in Ghana today, your mobile money account is your wallet.

And your PIN is the only thing standing between your money and everyone else.

FAQs

What code do I use to reset my AT Money PIN?

Dial *110# and select “Forgot PIN.”

Can I reset my PIN without visiting a service center?

Yes, if your account is active and verification works via USSD.

What if my account is locked?

Try PIN reset via USSD. If it fails, visit a service center.

Do I need my Ghana Card?

Yes, especially for in-person verification.

How long does PIN reset take?

Usually immediate if done successfully.

Source: Accra Street Journal 

Last Updated on May 2, 2026 by Samuel Kwame Boadu

Samuel Kwame Boadu

Samuel Kwame Boadu is a Ghanaian media entrepreneur and storyteller with a passion for amplifying urban voices and uncovering everyday truths. He is the Editor-in-Chief and Founder of Accra Street Journal, a dynamic digital platform dedicated to capturing the pulse of Ghana’s capital—its people, culture, challenges, business, sports and innovations.

accrastreetjournal.com/